Router no longer logs diagnostic user data and operator logs

[icecreamvenom]

As the title suggest it did a couple of months ago but upon checking today it always remains empty now, I’ve tried factory resetting but alas to no avail, I believe this may be a firmware issue and if so would it require a new unit?

[amahle-TT]

@icecreamvenom You can contact our full fibre department using the below number: 

Contact Number: 03451720074  

Opening Hours: 

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

WEB MESSAGING - Mon-Fri: 8am-9pm; Sat: 8am-7pm; Sun: 9am-7pm

Alternatively, you can use the below live chat link: 

http://community.talktalk.co.uk/onlinechat

[KeithFrench]

Hi @icecreamvenom 

I can confirm that this is a known bug that appeared in firmware V208. I have made TalkTalk aware of this & hope it will be fixed in the next release. Just swapping the router out for this reason is pointless. It might come with an earlier version that does display the system log, but it would probably update to V208 later that night and you would be back to square one.

[Billx]

To me, it looks like TalkTalk are doing this intentionally.

Otherwise, it would have been corrected by now.

Yes, I want that restored, pronto. Like NOW.

[amahle-TT]

Thank you @Gliwmaeden2, I have checked the account, and it is FTTP also. @KeithFrench please help, thanks.

[Gliwmaeden2]

I believe it's simply a firmware issue - not needing a new router, therefore, @icecreamvenom.

So it's simply a matter of whether it's resolved with the next firmware upgrade.

@KeithFrench can help with a more technical explanation.

[amahle-TT]

Hi there @icecreamvenom, thank you for reaching out. We will look into this for you, thanks.