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FIbre Support

Get expert support with your Fibre connection.

Router no longer logs diagnostic user data and operator logs

icecreamvenom
First Timer
Private Message TalkTalk

on ‎18-11-2025 08:31 AM

Message 7 of 7

As the title suggest it did a couple of months ago but upon checking today it always remains empty now, I’ve tried factory resetting but alas to no avail, I believe this may be a firmware issue and if so would it require a new unit?

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6 REPLIES 6

amahle-TT
Support Team
Staff
Private Message
In response to KeithFrench

on ‎18-11-2025 11:47 AM

Message 1 of 7

@icecreamvenom You can contact our full fibre department using the below number: 

 

Contact Number: 03451720074  

Opening Hours: 

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

WEB MESSAGING - Mon-Fri: 8am-9pm; Sat: 8am-7pm; Sun: 9am-7pm


Alternatively, you can use the below live chat link: 

 

http://community.talktalk.co.uk/onlinechat

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KeithFrench
Community Star
Private Message TalkTalk

on ‎18-11-2025 11:09 AM

Message 2 of 7

Hi @icecreamvenom 

 

I can confirm that this is a known bug that appeared in firmware V208. I have made TalkTalk aware of this & hope it will be fixed in the next release. Just swapping the router out for this reason is pointless. It might come with an earlier version that does display the system log, but it would probably update to V208 later that night and you would be back to square one.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

Billx
Philosopher
Private Message TalkTalk

on ‎18-11-2025 10:49 AM

Message 3 of 7

To me, it looks like TalkTalk are doing this intentionally.

Otherwise, it would have been corrected by now.

Yes, I want that restored, pronto. Like NOW.

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amahle-TT
Support Team
Staff
Private Message

on ‎18-11-2025 08:54 AM

Message 4 of 7

Thank you @Gliwmaeden2, I have checked the account, and it is FTTP also. @KeithFrench please help, thanks.

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Gliwmaeden2
Community Star
Private Message TalkTalk

‎18-11-2025 08:46 AM - edited ‎18-11-2025 08:47 AM

Message 5 of 7

I believe it's simply a firmware issue - not needing a new router, therefore, @icecreamvenom.

 

So it's simply a matter of whether it's resolved with the next firmware upgrade.

 

@KeithFrench can help with a more technical explanation.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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amahle-TT
Support Team
Staff
Private Message

on ‎18-11-2025 08:42 AM

Message 6 of 7

Hi there @icecreamvenom, thank you for reaching out. We will look into this for you, thanks.

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