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FIbre Support

Get expert support with your Fibre connection.

Router no longer supported by manufacturer

flobabs
First Timer
Private Message TalkTalk

on ‎05-04-2025 08:10 AM

Message 6 of 6

I have had a email from talktalk to say my router is no longer being supported by the manufacturer with the software and security updates.

I have now been getting scam emails I have tried to send to talktalk by saving the emails and then sending to phishing at talktalk but they just bounce back.

Also I work from home.  My router is one on the list Huawei HG 633

i would like the router to be replaced by a new one please.

beosborn
Labels:
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5 REPLIES 5

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to flobabs

on ‎11-04-2025 08:29 AM

Message 1 of 6

Hi @flobabs 

 

Have you received the replacement router?

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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Debbie-TalkTalk
Support Team
Staff
Private Message
In response to flobabs

on ‎07-04-2025 09:24 AM

Message 2 of 6

Hi @flobabs 

 

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with the new router.

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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KeithFrench
Community Star
Private Message TalkTalk

on ‎06-04-2025 03:46 PM

Message 3 of 6

Hi @flobabs 

 

This is actually a genuine email from TalkTalk, the HG633 is no longer supported. I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday), excluding Bank Holidays, but if more urgent, you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

flobabs
First Timer
Private Message TalkTalk
In response to fr8ys

on ‎05-04-2025 09:18 AM

Message 4 of 6

Profile updated with information

beosborn

fr8ys
Community Star
Private Message TalkTalk

on ‎05-04-2025 08:19 AM

Message 5 of 6

The router has nothing to do with your receiving scam emails. The two are unrelated.


TalkTalk have requested that spam mail be reported to them.
How to do this can be found here. Is this how you have been sending it to them?
https://community.talktalk.co.uk/t5/Articles/Phishing-emails-amp-everything-you-need-to-know/ta-p/30....

 

Staff are not back until Monday and you are in their queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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