Router/speed problems

[Haventaclue]

For a while now I have had internet problems. The talktalk router is over 5 years old, about 3 years ago the white light which shows it's working doesn't work, so when I reboot which is a daily chore the orange light flashes , then the router shows no light, that's how we know it's on.

A month or so ago talktalk tech went through everything on the phone, couldn't find a problem offered to send Openreach, but when we saw they would charge me (£75? )if they found no problem I cancelled it as I am a pensioner and wouldn't be able to afford a fee. I asked if I could have a new router as this one was over 5 years old. They said I would have to buy one for £80, again I cannot afford this.

I checked my speeds just before and it said 59mbps to router (good), (as of yesterday). 31mpbs d/l. 12mpbs u/l (poor). We  only have 4 devices connected and these are all not at the same time.

Is there anything I can do to remedy this?

Thank you in advance for any replies.

[nomfezeko-TT]

Hello there! I'm glad to hear that your new router is already making a positive difference in your connection! It's normal for a new router to go through a bedding-in period, and the rebooting is often part of the setup process as it optimizes its performance. Seeing that 'on' light is definitely a good sign! If you have any questions or need further assistance as you continue to set it up, feel free to reach out. Thank you for keeping us updated and enjoy your improved internet experience!

[Haventaclue]

Hi, I got my new router yesterday and installed it. It is still 'bedding in', it rebooted a few times yesterday, but even with the rebooting my connection is so much better.Thanks for all your help, plus it's nice to see an 'on' light. I returned the old router this morning.

[nomfezeko-TT]

Thank you. Should you need anything else, please feel welcome to get back to us and we will be here to support you. 

[Haventaclue]

I will do , thanks.

[Divsec]

Please let us know how you get on with the new router. Please don't forget it might take a couple of more days to settle down.

[mandisa1-TT]

You are most welcome @Haventaclue 🙂

[Haventaclue]

I'd just like to say thank you to everyone that's helped me with this problem. I am so grateful to you all x

[Haventaclue]

Thanks I managed to find how to do it. I appreciate your help.

[mandisa1-TT]

Thank you so much for your assistance @KeithFrench, I have ordered a free replacement for @Haventaclue and advise should the replacement router not fix the issue, to contact us back so we can complete diagnostics checks.

[KeithFrench]

Hi @Haventaclue 

To send a private message to @mandisa1-TT, click on her avatar, wait for the resulting page to fully load & then click the "send message" button.

[Haventaclue]

I found how to send message. 🙂

[mandisa1-TT]

Thank you so much for the assistance @KeithFrench 
 

@Haventaclue We sincerely apologize for the inconvenience caused to you. I can see you have stated you are a pensioner and cannot afford the £75.00 engineer charge, as that was the resolution suggested by us previously. I will be able to order a replacement router for you as @KeithFrench has suggested a possible fault with the router itself. Please confirm your postcode and full address via private message.

[KeithFrench]

Hi @nambuso-TT 

If the light is not steady white, as the customer has said, then it sounds like the fault is with the router itself.

[Haventaclue]

Yes the speeds are poor, I have to reboot at least once a day, the router doesn't do it itself as far as I know. I looked at the router and the only label that looks like a model number is: DG8041W-2.T5 ?

[nambuso-TT]

Hi there @Haventaclue  I am very sorry to hear this. Just to confirm are your speeds poor at the moment?

[Divsec]

Hi @Haventaclue your post has been escalated and you should hear soon.

Do you disconnect your router daily or is it the router decides to do this?

Which router do you have? The text on the back should give you a clue🙂