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FIbre Support

Get expert support with your Fibre connection.

Router upgrade?

Amieex
First Timer
Private Message TalkTalk
Message 8 of 8

My router is incredibly old. It's been Highlighted as the issue my internet doesn't work properly. The connections l drops and I go periods of time with no internet.


iv just spent over an hour with live chat to be told If I want my internet to work I need to pay £60 and I don't have that money. 

I suffer with mental health issues and not being able to use my internet to access my support system when needed is incredibly distressing.

 

iv been with talk talk for over 13 years, I don't understand why needing a router upgraded is my responsibility when I pay for my package?

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7 REPLIES 7

Message 1 of 8

Morning,

 

I'm really glad to hear this 🙂

 

Thanks

 

Michelle

 

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Amieex
First Timer
Private Message TalkTalk
Message 2 of 8

Yeah it router came and my internet has almost doubled in speed. Thank you!

Message 3 of 8

Hi @Amieex 

 

Just checking back in to see if the replacement router has arrived?

 

Thanks

 

Michelle

 

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Message 4 of 8

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Amieex
First Timer
Private Message TalkTalk
Message 5 of 8

Thanks 

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Karl-TalkTalk
Support Team
Staff
Private Message
Message 6 of 8

Hi

 

I've also sent you a quick Survey via PM about your interaction with our Community.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Karl-TalkTalk
Support Team
Staff
Private Message
Message 7 of 8

Hi @Amieex 

 

I can see you are using an older Dlink router that we no longer provide.

 

I've a new Wi-Fi Hub on the way to you.

 

Regards,

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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