Router upgrade?

[Amieex]

My router is incredibly old. It's been Highlighted as the issue my internet doesn't work properly. The connections l drops and I go periods of time with no internet.

iv just spent over an hour with live chat to be told If I want my internet to work I need to pay £60 and I don't have that money. 

I suffer with mental health issues and not being able to use my internet to access my support system when needed is incredibly distressing.

iv been with talk talk for over 13 years, I don't understand why needing a router upgraded is my responsibility when I pay for my package?

[Chris-TalkTalk]

Hi Aberde1n,

Can you please start your own topic/thread in the appropriate support section and we'll be happy to help

Chris

[Aberde1n]

I have been with Talk Talk for more than 20 years. I am having difficulty opening some apps. I don't experience a problem when I am connected to someone else's router. Will you please replace my router which I have had for many years? 

Thanks

R J Hill

[Michelle-TalkTalk]

Morning,

I'm really glad to hear this 🙂

Thanks

Michelle

[Amieex]

Yeah it router came and my internet has almost doubled in speed. Thank you!

[Michelle-TalkTalk]

Hi @Amieex 

Just checking back in to see if the replacement router has arrived?

Thanks

Michelle

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[Amieex]

Thanks 

[Karl-TalkTalk]

Hi

I've also sent you a quick Survey via PM about your interaction with our Community.

Thanks  

Karl. 

[Karl-TalkTalk]

Hi @Amieex 

I can see you are using an older Dlink router that we no longer provide.

I've a new Wi-Fi Hub on the way to you.

Regards,

Karl.