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on 14-10-2024 11:47 AM
My router is incredibly old. It's been Highlighted as the issue my internet doesn't work properly. The connections l drops and I go periods of time with no internet.
iv just spent over an hour with live chat to be told If I want my internet to work I need to pay £60 and I don't have that money.
I suffer with mental health issues and not being able to use my internet to access my support system when needed is incredibly distressing.
iv been with talk talk for over 13 years, I don't understand why needing a router upgraded is my responsibility when I pay for my package?
on 18-10-2024 10:02 AM
Morning,
I'm really glad to hear this 🙂
Thanks
Michelle
on 18-10-2024 09:57 AM
Yeah it router came and my internet has almost doubled in speed. Thank you!
on 18-10-2024 07:02 AM
on 14-10-2024 12:16 PM
You're Welcome 🙂
Regards
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 14-10-2024 11:56 AM
Thanks
on 14-10-2024 11:52 AM
Hi
I've also sent you a quick Survey via PM about your interaction with our Community.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 14-10-2024 11:51 AM
Hi @Amieex
I can see you are using an older Dlink router that we no longer provide.
I've a new Wi-Fi Hub on the way to you.
Regards,
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.