SAGEMCOM FAST5364 - Wifi Dropouts and Optimisation

[Anonymous]

Hi,

I recently received a FAST5364 as part of recontracting, while the wired connection is perfectly stable I have found that the WIFI on both channels has some issues with dropouts constantly for just a few seconds before then reconnecting and working fine.

I suspect this is due to Wifi Optimisation on the router, can I please have this turned off so that I can select a more appropriate channel?

Kind Regards, 

[KeithFrench]

Sorry, do you mean that you don't want my totally free help? I should have added this section to my first reply:-

The information below is provided by TalkTalk, for confirmation, please contact @Debbie-TalkTalk or @Lorrainef.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others.

If you need further help or if we need to take any details such as personal information about your account like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out.

[Anonymous]

Ah, nevermind then. 

[KeithFrench]

Hi @Anonymous 

WiFi Optimisation can no longer be turned off. This is a business decision preventing all TalkTalk support staff from doing this.

The way forward is my unbiased analysis of your WiFi network. A lot of suspected WiFi Optimisation problems are actually caused by other underlying issues.

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I will try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.