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on 03-11-2023 08:05 AM
Since the weekend we have been unable to access certain websites, so far these include
Facebook, Scrabble Go, Pinterest and a farm game. None of them appear to have a valid certificate and the message we get is unable to secure connection to the server. I can access most when not connected to the home network so must be a set up issue/extension problem just cant seem to fix
on 06-11-2023 09:24 AM
Hi
Can you log into my account - https://myaccount.talktalk.co.uk/
Check your homesafe settings to see if any are turned on, such as Kids safe etc
Thanks
Karl.
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 06-11-2023 09:14 AM
Wifi across all devices, iMac, macbook, iPad, iPhone. Can access in private mode only
on 06-11-2023 09:13 AM
Hi
Is this on a single device or all devices. Is this happening on a device directly connected wired or wireless to the router ?
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 06-11-2023 09:01 AM
Was working for acouple of days but today the certificates gone again so no access.
on 06-11-2023 09:00 AM
All other websites that we access or search open no problem, just these individual ones. Facebook, Pinterest, Scrabble Go, farm game, So cant see why if only these there would be a homeset up issue. We did have a couple of days where they statred showing the certificate again but today all down again. No change to set up.
on 06-11-2023 08:56 AM
Thought it had but down again today
on 06-11-2023 07:16 AM
Hi
Can you be a bit more descriptive about your home setup / network, and the device and connection method that is throwing this error ?
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 06-11-2023 07:13 AM
Hi @Duncan156 your post has been escalated, is this still an issue?