cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FIbre Support

Get expert support with your Fibre connection.

Sagemcom fast 5364 not resolving websites after firmware upgrade

Oakmere2023
Popular Poster
Private Message
Message 1 of 1

My router rebooted itself last night (03/03/2023) when it come back with a white status light I have no internet connectivity to websites.

The DSL status is connected and green so this not a line fault.

I can not ping or tracert to any DNS (or any IP outside of the router LAN)

Previous working version of firmware was SG4K10002828t

after reboot the router is on SG4K100136

I can see there is a V158 firmware.

I have had to use an older router to get online.

How do I go about getting the sagemcom updated to see if it cures this  connectivity issue or will TalkTalk need to send me a new router?

Note I need the Sagemcom because it meets the wifi requirements for my household, my temp backup one does not.

Apologies if this is a duplicate post but i cannot find the previous one I created even though  I got a badge for it, (which does not help my annoyance at the moment.

0 Likes
0 REPLIES 0