Slow Fibre 65

[johntalktalk]

Good afternoon

For the past week my speed has been around download 37 mb  and is normally is about  52mb  and around 13 mb and that is normally around 17mb uploading speed.

I have reset the router  etc. but only for about 30 seconds

i did posted a other message awhile ago thinking it might be my router

also there nothing is connected via wifi and it is  still slow,

hope you can help and my router is a Huawei-HG635 

tested speed before posting this download 37mb

and upload 13mb

hope you can help

John

[Debbie-TalkTalk]

Hi John

Thank you.

I'm just sending you a Private Message.

Debbie

[johntalktalk]

Morning

Debbie yes please that would be great

out this morning back in  around 12 any info you need will 

will give you then 

thank you

John 😉

[Debbie-TalkTalk]

Hi John

Would you like me to arrange an engineer visit?

I will need to confirm some details with you before arranging this visit.

Thanks

[johntalktalk]

Good afternoon Michelle

Master socket to laptop checked

new cable from pc to router no difference 

new router no difference 

still saying same speed

will attach latest speed test via talktalk broadband speed test

so tested line via talktalk fault checker and have not got an incident fault number REP-13100433

so only thing i can think of is cable from telegraph pole to house faulty maybe

running out of things to check swap try

hope you can help

Regards 

John

[Michelle-TalkTalk]

Morning,

Thanks for the update and please let us know how you get on.

Thanks

[johntalktalk]

Good afternoon Michelle 

Have ordered and extension cable will let you know when i had tested Michelle 

All the best 

wish me luck 🙂

John

[Debbie-TalkTalk]

Hi John

If it's only the PC upstairs experiencing issues with speed then it would be worth testing with a different extension cable to see if this helps.

[johntalktalk]

Good afternoon Michelle 

plugged laptop into master socket got 42 meg down and 17 up

so seems to be dropping speed from master socket to pc upstairs ,

only thing i have not done is swap extension cable for new one to see if that helps ,

but pc is only 16 foot upstairs in spare bedroom and up to 2 week ago was getting 52 meg down and 17 up from upstairs so i do not think it is cable unless it is faulty of course 

so not a long cable really,

only other thing i was going to ask is , is my configuration correct as i have it micro filter from master socket then extension cable the micro filter then cable to router 

hope that helps 

confused John

[Michelle-TalkTalk]

Morning,

Just checking in to see how you're getting on?

Thanks 🙂

[Michelle-TalkTalk]

Morning,

Thank you and please let us know how you get on.

Thanks

[johntalktalk]

Good afternoon Michelle 

will try again later with laptop and router connected to master socket , i will keep you informed 

will send a also broadband speed test result etc

Thanks for all the help

John

[Michelle-TalkTalk]

Morning,

I've re-checked the connection stats now and the sync speed looks unstable. Can I just confirm, is the router connected to the test socket behind the faceplate at the moment?

Thanks

[johntalktalk]

will put up with download at 39 and up at 14

but hopefully you can get broadband to download around 52 mb down and 17 up

have a lovely day

John

[johntalktalk]

good afternoon 

Plugged laptop into the  master socket got 38 meg down and 13 up speed so no real  improvement.

Also i have swapped cable from pc to router and tried another extension cable to main pc no difference,tried line test from talktalk and says there is a fault on the line so running out of ideas 

nothing in the house was changed all new cables etc so am baffled 

hope you can sort it out

regard 

John

[Debbie-TalkTalk]

Hi John

Thank you, please let us know how you get on.

Debbie

[johntalktalk]

Morning Chris will test later with a laptop as main computer is too big and plugged into to many peripherals, so i 

 will test speed etc probably tomorrow as we are going out this afternoon will report back tomorrow with my findings

many thanks

John

[Chris-TalkTalk]

Hi John,

Is your router currently connected to your test socket - Your guide to main phone sockets - TalkTalk Help & Support

Chris

[johntalktalk]

Good Evening 

Michelle 

all plugged in download now at 33mb and up speed 13mb  i shall test again this second

i will attach speed test from talktalk 

so no improvement

hope you can help

John 

[Michelle-TalkTalk]

Morning,

How are you getting on? Has this arrived yet?

Thanks 🙂

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl