TPlink Deco x50 DSL problem with setup

[Arekp]

Hi everyone,

I recently purchased a TP-Link Deco X50-DSL and have been trying to set it up as a DSL modem router using the configuration guide from TP-Link’s website. Unfortunately, I haven’t been able to establish an internet connection.

I was advised to first confirm with TalkTalk whether my connection type is Dynamic IP and if the required VLAN ID is 101. Can someone from TalkTalk confirm this for me?

Additionally, I would really appreciate any help in configuring the Deco X50-DSL as a standalone DSL modem, directly connected to my phone line, without needing to bridge it through the TalkTalk modem.

Has anyone successfully set up this device with TalkTalk, or can TalkTalk support provide guidance on the correct settings?

Thanks in advance for your help!

Best,

arekP

[Arekp]

But are you sure?

They also suggest that you just need to connect this device to the network, with no need for any modems, and it should work. So is everything really fine, or is everything not fine? Interesting…

I’ll dig a bit more before I give up.

[Divsec]

Not a lot I can say, hopefully you bought from a good supplier and they will accept the return.

Sorry I haven't been able to help it work for you.

D

[Arekp]

I haven’t been drinking beer for a long time either. Yes, I’m in the picture with a beer 🥳

Anyway, I feel like I’ve been ripped off by TP-Link, and I’m surprised that so few people have issues with this. Maybe it’s because thousands of people just keep using the same modem from TalkTalk. But to the point—I really think I got scammed because TP-Link suggests and recommends things, but they don’t clearly state that the TalkTalk modem must stay in place. That’s incredibly stupid—downright idiotic—because it completely defeats the purpose of using this device with the TalkTalk system.

[Divsec]

Spinning head, my friend, why not tomorrow ask deco if the deco needs an ONT to work on a fibre connection? 

But now have a beer and listen to some music.

Please let me know how you get on.

[Arekp]

I bought this device to have everything in one and reduce the number of cable connections because I have a very advanced and expensive stereo system. I wanted to set it up this way, but honestly, I’m not sure what to think about all of this.

[Divsec]

Arkep, I think your connection is fibre to the premises which requires the white ONT box. When ethernet connected use the deco WiFi unfortunately we cannot take the ont white box out of the equation.

[Arekp]

 

Connected via Ethernet, it works perfectly, so the issue must be on my end. Something is wrong with the modem setup, its installation, or the connection to the TalkTalk system.

[Arekp]

Yes 

So, the app detects the Deco modem and connects it, and the WiFi works perfectly. Unfortunately, the attempt to connect to the internet fails. I’ve tried both ADSL and VDSL options, as well as various other settings, but nothing works. It’s clear that the TalkTalk server is rejecting the connection because something on my end isn’t set up correctly…

[Divsec]

Hi Arkep I'm starting to think the deco isn't capable of connecting directly to fibre, hence the need for the white box, it translates fibre into DSL.and this becomes the equivalent of the old tech phone socket.

Does the deco specifically say suitable for fibre in its literature?

[Arekp]

No, that’s not the case. I connect it, it detects everything, but then it fails to connect to the internet. As I showed in the picture, it drops the DSL connection, so I think there must be a configuration issue somewhere. That’s just my guess because the general settings assigned to this modem are system-defined, but maybe there’s something else—I don’t know, I have no idea.

[Divsec]

When you plug the deco directly into the wall and follow the app instructions, is that when you finally get the no internet connection message.?

[Arekp]

Unfortunately, we’re still looking for a solution. At the moment, I’ve built my own network based on this modem, but unfortunately, through the TalkTalk bridge. That small modem between the TalkTalk Sagem router and the wall cable is acting as a bridge, so essentially, nothing has changed—I still have the same problem. I haven’t eliminated the small TalkTalk modem, and instead of the Sagem router, I now have a Deco. It’s fine because it provides better WiFi, but that’s not what I wanted. I wanted to connect the cable directly to the TP-Link router.

So I’m still waiting for some help and a concrete solution.

[Divsec]

Hi @Arekp does this mean you have got it working or are we still on the hunt for a solution?

[Arekp]

Hi,

Yeah, GG GG is just a temporary network I set up—nothing too mysterious!

As for work… well, you probably still remember how it was. I envy you for being retired! In 10 years, there probably won’t be any pensions left, and I’ll have to keep working until the end of my life… and one day longer! Because let’s be honest, soon there won’t be anyone left willing to work and pay for my retirement. Haha!

Take care, and all the best!

[Divsec]

Hi @Arekp thanks for those. First thing to say is that TT do not currently support ipv6 so we can discount the first two shots.

The third shot is interesting and I think from the time stamp out of order?

Does the SSId ggggggg correspond to something you created? 

I won't burden you with more questions. How was work by the way? 😄 

[Arekp]

 

 

 

 

 

 

[Arekp]

Ok 👍 thank you 

[Divsec]

Hi A I don't want to intrude into your working day, but I've never heard of TT needing to authorise a new router.

Once we look into advanced settings in the gui we should be able to sort it.

I've asked @chris_talk_talk to cast his eye over this for us.

D

[Arekp]

Hello,

I know how it ….

In the end, I can’t do much in the settings because the installation runs automatically. There are two options: I can start the setup as ADSL or VDSL, but I don’t have many choices at the beginning of the DECO installation process. I’m starting to think that someone from TalkTalk’s technical team needs to manually approve my new modem on the network remotely. Is that possible?

regards

A

[Divsec]

Hi @Arekp a little bit of reading which should answer two questions for you

https://community.talktalk.co.uk/t5/Articles/Set-up-a-non-TalkTalk-router/ta-p/2205383

Vlan id 101

Dynamic.