TalkTalk Wi-Fi Hub Firmware SG4K100208

[gcotgreave]

As noted in the post "New TalkTalk Wi-Fi Hub Firmware SG4K100208"

"Since the recent update to SG4K100208 within the routers menu structure Maintenance -> Logs is now empty regardless of the logging criteria applied."

I noted in my reply that I was experiencing the same issue.

@Michelle-TalkTalk asked that the additional info was added to a new thread 

I also noted tha the router had re-started the regular 6 Second drop outs, which had plagued a previous update, then resolved in an update prior to  SG4K100208.

I have a SamKnows box constantly monitoring the line. It is impossible to

check what is going on as, combined with this latest bug, there's no log to read!

Going to My Connection says all is fine!

It is also worth noting that the logs page has had a longer standing bug (also mentioned on thes forums) that often only page 1 can be read. Trying to access subsequent pages causes a crash, and needed you to re-login to the router.

[Michelle-TalkTalk]

Morning,

Would it be ok if we send a replacement router just to see how this compares please? I believe this will come with the previous firmware.

Michelle

[gcotgreave]

Given the SamKnows box is a wired connection and so is the TV, I can't see how it is a WiFi issue.

Given that this started happening last year, and had been noticed by other community members, then stopped all of a sudden, only to return after the latest update, I'm not sure how that can be related to WiFi either.

Until the bug with the Logs Page is resolved, its difficult to provide anymore info.

[Michelle-TalkTalk]

Hi,

Our Devices Team think this may be a wireless coverage issue. Does it happen on every device?

Michelle

[gcotgreave]

Hi given that the drops are 6s long by the time you've noticed a glitch in the TV etc, it's too late to race to the router to check.

[Michelle-TalkTalk]

Morning,

Can I just check, do any of the lights change on your router when the connection drops please?

Thanks

Michelle

[Michelle-TalkTalk]

Morning,

Thank you for creating a new topic. I've raised this with our Devices Team now and I will post back here as soon as I receive an update back.

Michelle

[gcotgreave]

Here's where the drop outs start, days prior to the update, all have green ticks.