TalkTalk Wi-Fi Hub Firmware SG4K100208

[gcotgreave]

As noted in the post "New TalkTalk Wi-Fi Hub Firmware SG4K100208"

"Since the recent update to SG4K100208 within the routers menu structure Maintenance -> Logs is now empty regardless of the logging criteria applied."

I noted in my reply that I was experiencing the same issue.

@Michelle-TalkTalk asked that the additional info was added to a new thread 

I also noted tha the router had re-started the regular 6 Second drop outs, which had plagued a previous update, then resolved in an update prior to  SG4K100208.

I have a SamKnows box constantly monitoring the line. It is impossible to

check what is going on as, combined with this latest bug, there's no log to read!

Going to My Connection says all is fine!

It is also worth noting that the logs page has had a longer standing bug (also mentioned on thes forums) that often only page 1 can be read. Trying to access subsequent pages causes a crash, and needed you to re-login to the router.

[Michelle-TalkTalk]

Hi Darren,

If the connection is still stable over the weekend then we can feed this back to our Devices Team to see what they say/advise.

Thanks

Michelle

[DarrenGraves]

Hi Michelle,

After the roll back it was no better but last night I did a factory reset.

A few points: it didn't do a full hard reset as the router 'remembered' my previous IP assignments as I set them up again. It threw me back to the login screen many times and also froze. So, I not confident about how reliable it will be.

However, the wi-fi connections now seem ok. No regular dropping connections.

One question: how can I/you stop a subsequent update back to SG4K100208 (if you haven't already).

Thanks,

Darren.

[Michelle-TalkTalk]

Morning,

I'm glad to hear this. The replacement router should come with a returns bag too.

Thanks

Michelle

[gcotgreave]

So far so good 😊 

Assuming the connection remains stable, with the software fix.

When the replacement router arrives, (Royal Mail say it's been delivered to my local Post office, but it wasn't there when I went to collect, so I've raised a ticket).

What should I do with it, contact you for a return label? 

[Michelle-TalkTalk]

Hi @gcotgreave 

How has your connection been since the firmware change?

Thanks

Michelle

[Michelle-TalkTalk]

Hi Darren,

How has your connection been since your last post?

Thanks

Michelle

[DarrenGraves]

Hi Debbie,

I forgot to confirm that the firmware is now SG4K100206.

Darren.

[DarrenGraves]

Hi Debbie,

I didn't see the firmware change last night. 

Today, it is probably worse (it took me 4 attempts to login here because the wi-fi kept dropping).

I did briefly see a log. Messages about connecting to, I think it was, SSIDs wl_priv and wl_video_5g. 

I'll keep watching and I'll reboot the router.

Thanks,

Darren

[Debbie-TalkTalk]

Hi @gcotgreave 

Thanks for your reply.

I will check in again with you tomorrow to make sure the connection has remained stable.

[gcotgreave]

The line dropped at about the time the update (downdate!) SG4K100206  occured (as expected). When I got home there was no active internet. No connection possible over WiFi or Hardwire. No access to the 192.168.1.1 screen either. Rebooted twice, still nothing. Resorted to h/w reset button, and then had to manually enter all the device details passwords IPV4 reservations etc.  Since midnight or so when I finished it has been stable, but that's not very long to say it's fixed.

Good news you can at least see the 1st page of logs in the maintenance screen again. (Still drops back to login screen if you try and see next page, but that's a known bug in SG4K100206)

[Debbie-TalkTalk]

Hi Darren @DarrenGraves 

I've made the change to the firmware, please let me know how the connection compares.

@gcotgreave How was the connection last night?

[DarrenGraves]

Hi Debbie,

Fine with me.

Thanks, 

Darren.

[Michelle-TalkTalk]

Hello,

The FW has now been rolled back. We'll check back in with you in the morning to see how your connection has been.

Thanks

Michelle

[gcotgreave]

That's fine by me. Just to note your colleague has already posted a new router.so if you're rolling back I'll hang fire installing it when it arrives 

[Debbie-TalkTalk]

Hi @DarrenGraves 

Thank you. I can roll your firmware back for testing, will it be ok to do this now?

@gcotgreave Would you like me to try this for you too?

[DarrenGraves]

Hi Michelle,

Oops, done.

[Michelle-TalkTalk]

Hi Darren,

Could you add your home telephone number or account number to your Community Profile. Please do not post any personal information on the Community.

Thanks

Michelle

[DarrenGraves]

Hi there,

I seem to have the same issue as other people have here with firmware SG4K100208. No logs, WiFi dropping and reconnecting on some devices but refusing to do so on others.

Looking at the router, the broadband is staying connected.

Is there a firmware update coming or can I roll back the firmware?

Thanks,

Darren 

[Debbie-TalkTalk]

Hi @gcotgreave 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with the new router.

Thanks

Debbie

[gcotgreave]

Happy to try.

Alternatively if you can send the old firmware file I could try a maintenance install to see if rolling back works