TalkTalk cancelled my service - 17 days to reactivate

[LIAMC93]

I have been THROUGH IT today. My contract was coming to an end, so I had organised a switch to Vodafone. TalkTalk then call with 3 months free broadband and a £100 voucher. I accept, I get all the confirmation emails. I call Vodafone to cancel. 

Today, TalkTalk cancel my account, on the day I was originally going to move to Vodafone. 

Now it’s been cancelled, it can’t be reactivated. Sales team set up a new account (on Fibre 65, not Fibre 150 I originally had), going live September 16. They said that can be brought forward to today. Order Management say they need 24-48 hours for the new account to appear on their system and hopefully they can find a closer slot to activate me. 

This is the brief overview btw, I’ve established all of this through 4 hours of calls with 11 different people. A lot of repeating myself,  a lot of misinformation, a lot of going in circles. 

In the meantime, I have no Internet. I work from home, I only have AppleTV for entertainment. My partners already used up their data. 

I emailed the concerns@talktalkplc email address, but after reading these forums I don’t hold out much hope that they’ll do anything, certainly not a speedy resolution. 

Wondering if anyone has any magic contacts who can solve this quickly? Or insights as to what levers can be pulled to move this along? Appreciate any help. 

[Arne-TalkTalk]

As there is no account with us You will need to speak to vodafone, they may have a marker on the line.

[LIAMC93]

Hi Michelle,

Your team said that Vodafone was blocking my line as they’d taken it over. However, after multiple attempts Vodafone cannot open an account for me as those orders keep getting cancelled too. 

I don’t know what’s going on but I cannot seem to get an account open on my line without it auto cancelling. I’ve tried orders with and without porting an existing number to no avail. 

Appreciate any guidance 

[Michelle-TalkTalk]

Hi LIAM,

I'm sorry for the delay. Did our team manage to look into this for you?

Michelle

[Gliwmaeden2]

There's unlikely to be any headway made before Monday, @LIAMC93.

Staff will not be on here over the weekend. 

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