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FIbre Support

Get expert support with your Fibre connection.

Telephone and WIFI problem

NickiB2
First Timer
Private Message TalkTalk

on ‎18-09-2024 12:23 PM

Message 3 of 3

Hi there, we have an engineer coming tomorrow afternoon as fault with phone line. This morning our WIFI has also gone down. Will the engineer tomorrow also be able to sort this problem? I guess they’re connected?? 

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎20-09-2024 06:29 AM

Message 1 of 3

Hi Nicki,

 

How are you getting on? Has the voice fault now been resolved? How's your broadband connection?

 

Thanks

 

Michelle

 

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Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎18-09-2024 12:26 PM

Message 2 of 3

Hi Nicki,

 

I'm sorry to hear this. Often a voice fault will impact the broadband connection in some way. Are you currently experiencing no dial tone? Usually once a voice fault has been resolved then there will also be an improvement in the broadband connection too.

 

Thanks

 

Michelle

 

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