Unable to Login to My Account
on 19-08-2023 10:21 AM
Message 16 of 16
For the last few days I have been unable to login to My Account. I am taken to a Bad Request or Error page. I have been unable to access my August Bill. I thought this would be a short-term problem, but it doesn't seem to be.
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15 REPLIES 15
Thursday
Message 1 of 16
Yes me too, it has been a few days now
mc
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on 31-08-2023 07:50 AM
Message 2 of 16
Thanks for the update.
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on 30-08-2023 04:16 PM
Message 3 of 16
Good to know you're back in control. Did the advice I gave 10 days ago in my first reply not work first time round?
Gondola Community Star 2017-2024
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on 30-08-2023 02:43 PM
Message 4 of 16
I was away last week without my computer/laptop, so I've only now been able to follow your advice.
I've cleared the cache and deleted the data and history. I've now been able to login to my Account.
Thanks Arne
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on 24-08-2023 08:31 AM
Message 5 of 16
Ok so that indicates its a problem on the laptop the general steps to follow are
- Clear cache. Remove your browser data and history. ...
- Switch to the Incognito window.
- Ensure your browser is upto date
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on 23-08-2023 03:43 PM
Message 6 of 16
I've now been able to login using my tablet, but still can't access the account on my laptop.
The result is the same error page as before.
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on 23-08-2023 03:41 PM
Message 7 of 16
I've now been able to login using my tablet, but still can't access the account on my laptop.
The result is the same error page as before.
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on 23-08-2023 10:03 AM
Message 8 of 16
What device are you using, ie laptop/tablet, if you have more than 1 can you test on each device.
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on 22-08-2023 01:52 PM
Message 9 of 16
The link Iands on the login page. When I complete the process it brings up the following page.
Not Found
The requested URL /dashboard was not found on this server.
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on 22-08-2023 12:13 PM
Message 10 of 16
Thank you, the account is correctly registered.
Can you try this link to log in https://www.talktalk.co.uk/login/
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on 21-08-2023 05:00 PM
Message 11 of 16
The above link is the one included in the email advising me that my August Statement was ready.
Since last contacting you I have restarted my router which has improved my Wi-Fi speed, but I am still unable to access My Account.
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on 21-08-2023 02:59 PM
Message 12 of 16
Can you post the link your are using, My Account had issues last week but that has been resolved.
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on 21-08-2023 02:42 PM
Message 13 of 16
I have tried logging in with Google and Edge Browsers. Both browsers go through the motions of the process but each lands on a not found page.
Any further suggestions will be appreciated.
Thank you
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on 21-08-2023 12:08 PM
Message 14 of 16
Hi brock
Can you try a different browser?
Thank you.
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20-08-2023 12:23 PM - edited 20-08-2023 12:30 PM
Message 15 of 16
It's the case that some customers have recently been experiencing login issues with MyAccount. MyAccount is now offline for corrective maintenance and you can track updates on the Service Status page.
Hopefully now resolved as whilst replying here the login issue appears to have been corrected. So, if you can try again and let us know that you can successfully login. If still having trouble do try a different browser or clear cache and cookies / reset the browser to make sure there's no cached content being presented and no corrupt cookies preventing a correct login. Cookies must be retained and not deleted for authentication to work as expected.
Gondola Community Star 2017-2024
Like below to appreciate my post . . . Mark as solved Accept as Solution
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