Upgraded to fibre 250 but not activated

[Nico88uk]

My contract was coming to an end (18th Jan) so I chose the option to upgrade to fibre 250 on a 24 month contract. This was supposed to go live on the 15th of January.

It appears I'm still on my previous fibre 150 speed. It's almost impossible to get through to anyone on the phone. Or when I do, I find myself having to repeat what I'm saying multiple times, and the operators still don't understand.

Please advise.

[Arne-TalkTalk]

HI Nico88uk

Sorry that you are having problems

Best option would be to call the loyalty team on 03451720088 

Sorry for any inconvenience caused 

[ferguson]

@Nico88uk 

I have re-escalated this to the support team for you.

[Nico88uk]

Please advise, still awaiting a further response since my previous message to you.

[Nico88uk]

On my talktalk dashboard I clicked the upgrade tab and ordered through there. I was sent a new network box shortly after the order which I've installed and connected to my existing router.

[Chris-TalkTalk]

Thanks for updating your profile. It looks as though the upgrade order hasn't completed. How did you request the upgrade?

Chris

[Nico88uk]

Acc number added.

[Gliwmaeden2]

@Nico88uk, you need to scroll down to find the SAVE CHANGES button or the information won't enter permanently. 

[Chris-TalkTalk]

Thanks but could you please also add either our TalkTalk home telephone number or account number too

Chris

[Nico88uk]

Hello. Updated.

[Chris-TalkTalk]

Hi Nico88uk,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris