Upgraded to fibre 250 but not activated

[Nico88uk]

My contract was coming to an end (18th Jan) so I chose the option to upgrade to fibre 250 on a 24 month contract. This was supposed to go live on the 15th of January.

It appears I'm still on my previous fibre 150 speed. It's almost impossible to get through to anyone on the phone. Or when I do, I find myself having to repeat what I'm saying multiple times, and the operators still don't understand.

Please advise.

[Nico88uk]

Hello. Updated.

[Chris-TalkTalk]

Hi Nico88uk,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris