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FIbre Support

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VPN Issues with Cisco AnyConnect

StephenTheLord
First Timer
Private Message TalkTalk

on ‎26-09-2024 07:37 AM

Message 6 of 6

Hi,

My company uses Cisco AnyConnect to establish a VPN connection to their network and it stopped working before Tuesday (not sure exactly when because I was on holiday).  I contacted support, but the agent was unable to resolve my issue. I have a Wi-Fi Hub 2 and firmaware version SG4K100202.

Any help would be greatly appreciated.

Regards

Stephen

STL
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5 REPLIES 5

StephenTheLord
First Timer
Private Message TalkTalk

on ‎26-09-2024 08:14 AM

Message 2 of 6

Hi Debbie

The update to my routers firmware has worked - many thanks for your quick response!

Regards

Stephen

STL
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StephenTheLord
First Timer
Private Message TalkTalk

on ‎26-09-2024 08:11 AM

Message 3 of 6

Hi Debbie

My company uses Cisco AnyConnect VPN version 5.1.4.74.  The protocol is IKEv2/IPsec NAT-T.

Just about to try the update now - will respond again in a few minutes.

Stephen

STL

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎26-09-2024 08:04 AM

Message 4 of 6

Hi @StephenTheLord 

 

I'm really sorry about this.

 

I've made a change to your router firmware, please can you retest?

 

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations?

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Divsec
Community Star
Private Message TalkTalk

on ‎26-09-2024 07:43 AM

Message 5 of 6

Hi @StephenTheLord this sadly is a know issue with TT working on it but a fix date has not been offered.

Your post has been escalated. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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