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3 hours ago
Hi , Openreach have just completed the final stage of my fibre 150 connection, and checked the connection is live and working . So I need to set up my eero router , it’s plugged in and connected to the box on the wall . The instructions say to wait for a solid white light before setting up in the app , mine is showing a blinking blue light . Is this ok for me to go ahead and set up ? I don’t want too much of an interruption in service as I work at home , so just checking it’s doing what it should before I set it up . Thank you 😊
2 hours ago
Thanks 🙂
Chris, Community Team
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2 hours ago
Ok thanks , will do
2 hours ago
You could just wait until the eero light turns solid white but if this doesn't happen in the next few hours just bump the thread and we'll check the status of the order
Chris
Chris, Community Team
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2 hours ago
Yes of course no problem.
Shall I wait for confirmation that’s complete at your side ?
thanks for your help Chris
3 hours ago
Thanks, I don't think the order has fully completed on our side yet, could you try the installation again later today.
Chris
Chris, Community Team
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3 hours ago
The power light , the PON light and the LAN light are all showing green
3 hours ago
Hi Nikki,
Which lights are on, on the ONT?
Chris
Chris, Community Team
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