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on 25-01-2024 10:01 AM
As above, this has been happening over the last three days or so and I'm not sure if that's acceptable or not.
I've done a test and the results suggest there may be some sort of problem. I don't believe it's inside as everything was working fine until the strong winds came and as well,TalkTalk sent me a new router in 2022.
on 30-01-2024 02:43 PM
No problem 🙂
Chris, Community Team
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on 30-01-2024 02:38 PM
Thank you.Many apologies
on 30-01-2024 02:26 PM
OK, I'll cancel it, just let me know when you would like to rebook
Chris
Chris, Community Team
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on 30-01-2024 02:24 PM
Actually, sorry to mess you about, but something's just cropped up with work. Can you hold off for a few days please? I will have to get back to you
on 30-01-2024 02:24 PM
OK, I've booked the appointment for tomorrow afternoon - January 31 2024, PM - please let us know how you get on
Chris
Chris, Community Team
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on 30-01-2024 01:49 PM
Yes, ok for wed but not this Thursday afternoon though. Friday ok
on 30-01-2024 01:20 PM
We can usually get an appointment next working day so are you available tomorrow if there's an engineer available?
Chris
Chris, Community Team
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on 30-01-2024 01:02 PM
Okay
Can be flexible re times
on 30-01-2024 12:33 PM
Line test is picking up a potential issue so it does look like a fault on the line. If you'd like us to book the engineer can you confirm:
Thanks
Chris
Chris, Community Team
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on 30-01-2024 12:28 PM
I guess so.Does it look like a fault on the line to you?
on 30-01-2024 09:30 AM
OK, if it's still dropping we can arrange an engineer visit. If you'd like us to do this please let us know and we'll confirm some details with you
Chris
Chris, Community Team
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on 30-01-2024 09:21 AM
Hi, I am still getting dropouts, albeit for only brief periods at a time. I did get a satisfaction survey last week, implying the problem was resolved, but I have just done another connection test which says there is a problem with my line asking me the same auto questions and taking me through the steps already completed
on 25-01-2024 12:24 PM
OK thanks. I've run another line test, still picking up a potential problem. Could you just leave the router connected to the test socket for the time being to see if the disconnections continue. If they do then we can arrange an engineer visit to investigate further
Chris
Chris, Community Team
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on 25-01-2024 11:50 AM
I am in the test socket now.please could you re test?
25-01-2024 11:20 AM - edited 25-01-2024 11:21 AM
2 phone sockets. Phone and broadband connected to a socket FTT
C
on 25-01-2024 10:59 AM
OK thanks. How many telephone sockets do you have? Is your router currently connected to your test socket - Your guide to main phone sockets - TalkTalk Help & Support
Chris
Chris, Community Team
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on 25-01-2024 10:57 AM
No, telephone is fine now
on 25-01-2024 10:27 AM
Hi,
I'm sorry to hear that you're experiencing problems with your service. Line test is picking up a potential issue. Are you experiencing any problems with you telephone service, any noise on the line?
Chris
Chris, Community Team
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