Waiting for Connection

[KimberleyCheetham]

My broadband was supposed to go live on 5th March.  I cancelled my old service in anticipation.  It is the 8th now and I still don't have a modem or service.  No one answers the Chat.   What is going on? 

[Gliwmaeden2]

@Alzbeta11, if you need help with your service please start a new thread. Talktalk staff reply to the original topic poster. 

[Alzbeta11]

Hello 

[Michelle-TalkTalk]

Hello,

I'm sorry to hear this. I can see that a complaint has been raised and this is under investigation. The complaints team should be making contact as soon as possible.

Thanks

Michelle

[KimberleyCheetham]

Done !

[Debbie-TalkTalk]

Hi KimberleyCheetham

I'm really sorry to hear this.

Please can you add your name, TalkTalk account number and FTTP order number to your Community Profile, we can then take a look at this for you (please do not post any personal information on this thread)

Thanks

Debbie