My broadband was supposed to go live on 5th March. I cancelled my old service in anticipation. It is the 8th now and I still don't have a modem or service. No one answers the Chat. What is going on?
@Alzbeta11, if you need help with your service please start a new thread. Talktalk staff reply to the original topic poster.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
I'm sorry to hear this. I can see that a complaint has been raised and this is under investigation. The complaints team should be making contact as soon as possible.
Please can you add your name, TalkTalk account number and FTTP order number to your Community Profile, we can then take a look at this for you (please do not post any personal information on this thread)
