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on 28-08-2024 11:14 AM
Hiya, my router has a solid white light but both my devices I use says no internet but they both connect ok!
do I need a new router?
on 05-09-2024 01:51 PM
Hiya Keith. My router has been in the same position for the last 6 years.
it sits alone in the hallway not near anything not near any windows.
I don’t have a PC or cordless phone
on 05-09-2024 01:27 PM
Hi @Jamwint71
Then this sounds more like a WiFi interference or router location issue. As it seems to affect everything, let's check out the router location. Where is it currently?
This is the best router location, but obviously, this is not always practical & a compromise has to be reached.
The general rule is to keep it away from:-
If you are using a USB Wi-Fi adapter, use a USB socket on the front of the PC, as there is more open space around it than at the rear. If a USB extension cable is used, try to ensure that it is fairly short, so that the power from the computer is not attenuated. Long extension cables can cause the adapter to not have enough power from the computer to work correctly.
If this does not resolve the issues then we will need to look into WiFi interference.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 05-09-2024 12:17 PM
Hiya Keith, it’s a TTSCOMFAST5364.
At first I thought it was a router issue so TalkTalk sent me a new one last Friday. But i still have the same issues.
yes I’ve tried the reset and no joy
05-09-2024 11:31 AM - edited 05-09-2024 11:32 AM
Hi @Jamwint71
This is quite a long thread & I do not have time to read back over everything as I am busy with quite a few complex issues currently. Which TalkTalk router are you using?
This can be caused by WiFi interference, but as no device has internet access, I think that either there is a configuration error in the router, or it might be faulty. Please can you try a factory reset of the router's configuration?
However, the fact that your last screenshot showed that the speed to devices is poor, it may well yet be WiFi interference.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 05-09-2024 10:20 AM
I done a connection test last week and this is what it said
on 05-09-2024 10:18 AM
Yes I’ve just done that & it hasn’t made a difference sadly.
I’ve been looking on other posts that had the same issue & someone wrote this.
I’ve no idea what it all means 🤣 but you might 🤷🏻♂️🤞
on 05-09-2024 10:13 AM
on 05-09-2024 10:11 AM
This is what my phone says…
on 05-09-2024 10:08 AM
Have you tried forgetting the wireless network on the device and then tried re-adding it again?
Michelle
on 05-09-2024 10:05 AM
Hiya, no sadly I don’t have a phone connected.
it’s all just very baffling. I’ve been with TalkTalk for about 6 years and I’ve never had an issue. It’s been so reliable.
on 05-09-2024 09:58 AM
Morning,
Thank you. I've run some more tests on the line which are all clear and the line is showing in sync and authenticated. Do you have a phone connected to the voice service? If so then could you dial 17070 from your home phone and confirm if it reads back your correct telephone number? Please do not post any personal information on the Community.
Thanks
Michelle
on 05-09-2024 09:46 AM
Hi Michelle, yes it’s on now 😃
on 05-09-2024 06:47 AM
Hello,
Would it be possible to turn the router on so we can check from here please?
Thanks
Michelle
on 05-09-2024 12:17 AM
Hiya, yes I’ve turned it off as there’s no point in leaving it on. I keep checking it but still says no internet connection.
this is what it says on my TV & my phone is the same
on 04-09-2024 07:42 AM
Good morning,
Thank you. I've run a few tests on the line now which are clear but it's advising that the router is powered down. Is your router currently switched off?
Thanks
Michelle
on 04-09-2024 12:02 AM
Hi Chris, ooppppps yes I’ve just amended my phone number.
yeah I’ve tried turning off the router for 30 minutes & resetting it but still no change. I turned it off yesterday but forgot to put it back on.
on 03-09-2024 11:40 AM
Hi Jamwint71,
Could you just check the telephone number that you've entered in your community profile, it looks as though there's a digit missing
Line test is passing but showing that router is powered down. Could you switch the router off and leave it off for at least 30 minutes, then switch back on and retest
Chris
Chris, Community Team
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on 03-09-2024 10:44 AM
Hiya, no sadly I don’t
on 03-09-2024 07:19 AM
Morning,
Do you have a device that you could connect wired to the router to see if this connects please?
Michelle
on 03-09-2024 12:02 AM
Hiya yes solid white light is on and both my devices connect to the Wi-Fi but they say No Internet. TalkTalk have done a line test and they say it’s clear.
I’ve got a technician coming to my property in a couple of weeks, so hopefully he can work out why it’s happening.
I know it’s not my devices because my phone connects to other Wi-Fi networks ok.