White light on router not internet

[DanielP2020]

Hi,

For the last 3 days the internet in my home as not worked on an evening. White light, wifi connects but doesn’t work. 

Lan connections and all devices won’t work. Performed numerous resets and switched off for 20 minutes then back for a temporary fix. This is hugely disruptive as a home worker. Please help. 

It’s a Sagemcom WiFi hub. 

[Debbie-TalkTalk]

Hi @DanielP2020 

Apologies for this.

Please can you reboot the router for me this morning, the fix is being rolled out this morning.

[DanielP2020]

Good Morning. 

Yes it’s still down. White light, seems to make connection to WiFi but no internet access. 

[Debbie-TalkTalk]

Hi @DanielP2020 

Is the connection down this morning?

[DanielP2020]

Hi Both, thank you very much. Just really need the internet back on asap. 

[Debbie-TalkTalk]

Hi @DanielP2020 

This is the latest update on this fault.

Update 8:40PM  December 17th 2024 - Our team are in the process of applying a solution to all impacted Wi-Fi Hubs and aim to resolve this by tomorrow morning.

[Ady-TalkTalk]

Hi DanielP2020, we have an open incident for this issue. You can track progress on the Service Status Dashboard.

Ady