Why are my upload speeds so slow

[LottieLuu]

I am on Fibre 65 but am currently receiving upload speeds of only 0.6mbps. As far as I can tell from openreach and ofcom I am on FTTC and they predict it should be 10-18. Why is mine so much slower. I have been with TalkTalk for years and never had any issues but recently I have noticed that video calls always say I have no/poor connection.

[LottieLuu]

No I haven't got a replacement router. Thanks 

[Debbie-TalkTalk]

Hi LottieLuu

Thanks for updating your Community Profile.

I've completed a line test and this is clear - No faults detected but I can see that the upload sync speed is low.

Have we ever sent you a replacement router for testing?

[LottieLuu]

Thanks Debbie, profile updated.

[Debbie-TalkTalk]

Hi LottieLuu

Please can you add your TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

[LottieLuu]

@Divsec Thanks, I have tried the 30 minute reboot but still getting a very low speed (0.74). I don't ever use the landline so need to dig out my phone and set it all up to try. 

[Divsec]

Hi @LottieLuu hard to say, but your post has been escalated and you should hear tomorrow. Have you tried a 30 minute reboot? Just power down the router then back on 30 minutes later?

Is your phone line OK no noise crackling?