Hi,
I have been having trouble with Sonos speakers dropping out since I got a replacement router.
After looking at various solutions and to no avail Sonos have eventually come back with this message…
”I appreciate your patience, and I apologize for the inconvenience you've been experiencing with your Sonos Roams. After consulting with our specialists and reviewing your previous support case, I conducted some research in our database and came across a potential solution that has helped other users facing similar issues with Sagemcom FAST5364 routers.
Several users in the TalkTalk community reported that disabling a feature called "WIFI optimization" on the router resolved their Sonos connectivity problems. This feature is enabled by default, and only your Internet Service Provider (ISP), TalkTalk in this case, can disable it.
I recommend giving TalkTalk a call and explaining the situation. Ask them to disable the "WIFI optimization" feature on your router. This might resolve the connectivity issues you've been facing with your Sonos Roams.
For more information and experiences from other users, you can visit the following link on the TalkTalk community: Link to TalkTalk Community Sonos Issue.
I hope this solution proves helpful in resolving the problem with your Sonos Roams. If you encounter any further issues or have additional questions, please feel free to reach out.”
I have contacted TalkTalk chat but got no help in reviewing this solution.
Would turning off WiFi optimisation help? Any help or advice would be gratefully appreciate. Thanks
Naomi
