WiFi optimisation

[Waster69]

Hi there. Sorry for starting a new thread on this topic if that is the wrong way to go but I am  newbie. I have read several posts in the community relating to problems caused by WiFi optimisation swapping WiFi channels. I am experiencing problems with my Sonos system and the advise from Sonos is to fix the WiFi channel, which I cannot do. Therefore can you please remove WiFi optimisation from my router so that I can pick and fix the channel. My router is a Sagemcom Fast 5364-3.

Hope you can help

Many thanks

Waster69

[Anonymous]

Morning,

I'm really glad to hear this and thanks for confirming 🙂

Michelle

[Waster69]

Hi Debbie. No issues with Sonos system since the change for nearly 2 weeks now so problem well and truly fixed 

Many thanks

[Debbie-TalkTalk]

Hi Waster69

Is everything still working ok since your last post?

[Debbie-TalkTalk]

Hi Waster69

That's great, I'm so glad to hear this 🙂

If you do experience any further issues then please let us know.

Thanks

Debbie

[Waster69]

Hi Debbie. Many thanks for the swift action. No problems with my Sonos system so since the switch off and my Sonos. I will continue to monitor for the next few days and then post an update.

Thanks 

[Debbie-TalkTalk]

Hi Waster69

How's the connection been since the WIFI optimisation was switched off?

Thanks

[Debbie-TalkTalk]

Hi Waster69

The WIFI optimisation has now been switched off, please let us know how the connection compares.

Thanks

Debbie

[Gliwmaeden2]

You did the right thing by starting your own thread, @Waster69.

Staff only reply to the original poster, as it helps avoid confusion. 

They will respond after the weekend.