WiFi router IPhone bug

[Deanosafc24]

Is the NO INTERNET CONNECTION bug back? But now with WIFI HUB 2 

[Mandisa-TT]

Thank you @Gliwmaeden2 

[Gliwmaeden2]

@Mandisa-TT, @AldridgeAndy already has a long, ongoing thread on the matter, so no need to start a new one.

https://community.talktalk.co.uk/t5/Fibre/TalkTalk-Sagemcom-Hub-WiFi-Issues/td-p/3047355/page/8#M404...

[Mandisa-TT]

Hi @AldridgeAndy I understand you are still experiencing this, to get help, please start your own thread.

[AldridgeAndy]

The bug is still present, currently awaiting for feedback from "devices".

[Deanosafc24]

Well how’s it going? Are you still getting this bug? 

[Gliwmaeden2]

@Philile-TT, @AldridgeAndy already has a long, ongoing thread. It's here:

https://community.talktalk.co.uk/t5/Fibre/TalkTalk-Sagemcom-Hub-WiFi-Issues/td-p/3047355/page/7#M404...

No need to start another!

[Philile-TT]

@Deanosafc24 Thank you for the confirmation. @AldridgeAndy please start your thread so that we can also assist you. 

[Deanosafc24]

It’s going brilliant, 2 weeks and no problems. Looks like it’s investing in a 3rd party router.

[AldridgeAndy]

Absolutely yes! 

How are things going with your new router? 

[Deanosafc24]

Is anyone still having this problem? 

[AldridgeAndy]

Hi @KeithFrench  There have been a fair few forum users post on here when the old team were around stating that they had iPhone connectivity issues with TT WiFi Hub 1. They were all encouraged to escalate to gain a Hub 2 which did solve the issue for nearly 12 months. 

Sadly with the evolution of TT as reported in the trusted media, it’s highly likely those other customers are now customers of another ISP.

Customers who went full fibre will until recently have Eero that work flawlessly with iPhone and I doubt there are that many Hub3 out there to make a valid assessment.

I appreciate your time and assistance and I will feedback with trace route data by PM when I notice my iPhone playing up 🙂 

I’m expecting a reply saying “please start your own new thread”, it’s ok I don’t need to, and I appreciate the new TT world that we operate in! 

[siphosethu-TT]

Hi there @AldridgeAndy, please start your own thread so we're able to assist you. Thanks

[AldridgeAndy]

@Deanosafc24  Any chance you could share the make and model please, it could be very useful information for others? 

[siphosethu-TT]

Hi there @Deanosafc24, I'm happy to hear your services are working fine. I'll take note of the feedback you've provided. Thanks

[Deanosafc24]

Well been using a 3rd party (bought) router for a week now and guess what! No disruption on my iPhone. All Good. So I’m guessing A BUG in the Talktalk WiFi hubs 1 and now 2

[KeithFrench]

With the iPhone being hugely popular @Deanosafc24 , if this were a bug in the router, surely this would have affected a lot more than two customers?

As I said before, without any diagnostic information to go on, I think this could be some power management configuration issue on these two iPhones. I am sure, though, that @AldridgeAndy will be far more cooperative where the diagnostic report is concerned, so that I will have something to go on.

[ferguson]

And your new router is all good, including with iPhone? Would you care to share make/model? It's a shame it came to this, but I am glad if you have found a solution that works for you. 

[Deanosafc24]

I’m sick off this issue now. 

[Deanosafc24]

Yes, I am sick off it now 

[KeithFrench]

I would have thought it would be better to try and be cooperative and supply me with the diagnostic information that I have requested. To date you have sent me nothing and I can only presume then that this is a power management issue with your iPhone.