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FIbre Support

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Wifi changing channel overnight

Nobag
Team Player
Private Message TalkTalk
Message 22 of 22

Hello. For the last few weeks the Wi-Fi has been resetting itself from channel 6 or 11, back to channel 1 which is what my neighbours router is set to. This is causing the 2.4ghz to drop out which is affecting my smart plugs and thermostats, also my Ev charger which is set to charge on off peak times. Is it possible to update the software or lock the channel to the desired channel.

Thanks for any help

 

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21 REPLIES 21

Message 1 of 22

Hi Nobag

 

I'm so glad to hear this, thanks for letting me know 🙂

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Message 2 of 22

Hello , Thanks for getting back in touch, the new router has arrived and installed. The new router would not connect at first because there was a fault with the line, which your people cleared and everything appears to be working fine at the moment. The 2.4 Ghz has not dropped out since the new router was installed.

I will send the old router back next week.

Thanks for all your help.

Message 3 of 22

Hi @Nobag 

 

Our faults escalation team have advised that this fault has been resolved.

 

Is everything working ok now?

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Message 4 of 22

Hi Nobag

 

Have you spoken to the team since my last post?

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Message 5 of 22

Hi Nobag

 

I've escalated this and asked the team to contact you ASAP.

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Message 6 of 22

Yes, I have taken the cover off and plugged it into the test socket.

 

Thanks

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Message 7 of 22

Hi Nobag

 

I'm so sorry to hear this.

 

Is the new router connected at the test socket at the moment?

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Message 8 of 22

Hello, Thanks for getting back.

They have sent me a new router which I have connected, but unfortunately all I can get now is a flashing orange light.

I reconnected the old router and same thing, flashing orange light. I logged onto the router admin page and it says no internet connection. I am connected now using my phone as a hotspot.

 

Thanks

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Message 9 of 22
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Message 10 of 22

Hi Nobag

 

Are they contacting you today? (this afternoon)

 

Have you seen any improvements to the connection?

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Message 11 of 22

Hello, Yes they have been in touch and have reset the router on their end to see what happens and have said they will be in touch again on Friday afternoon to see if it has made any difference.

 

Thanks

Message 12 of 22

Hi @Nobag 

 

Have our faults escalation team made contact with you?

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Message 13 of 22

Hi Nobag

 

Thanks for your reply.

 

I've asked the team to contact you so they can investigate this further.

 

Debbie

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Message 14 of 22

Yes Please.

Message 15 of 22

Hi Nobag

 

I think we should ask our faults escalation team to take a look at this. They will also contact you to discuss this further.

 

Would you like me to arrange this?

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Message 16 of 22

Hello, Thanks for the reply. Unfortunately the same same thing is happening.

I put the router onto channel 6 or 11 and it works fine.

Until some time overnight it reverts to channel 1 and then the 5GHz works, but the 2.4GHz is lost.

I then have to reset to channel 6 or 11 and reboot the router. (my neighbours router is on channel 1)

I don't know what is causing the router to change channels, but If the the channel could be locked on 6 or 11. I think it would be more stable.

 

Thanks Again

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Message 17 of 22
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Message 18 of 22

Hi @Nobag 

 

Apologies for the delay. Can I just confirm, is this still happening since my last post?

 

Thanks

 

Michelle

 

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Message 19 of 22

Ok thanks for confirming. Leave this with me and I'll come back to you shortly.

 

Thanks

 

Michelle

 

Nobag
Team Player
Private Message TalkTalk
Message 20 of 22

Hi, Thanks for the response, I have to reboot the router every day to get the 2.4ghz working again.

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