Wifi channel

[steven25]

Ever since I had my new Fibre router (Sage MCOMM) I set the 2.4ghz channel to 6 as the neighbours use 11 - but it keeps changing back to 11.

And on the 5ghz I set it to 60 as the neighbours use 36, but yet again it keeps changing back to 36.

I did this on my last router and you were able to rectify it for me and I would appreciate you doing the same thing again on my new router.

Also the internet speed some nights is dire dropping down to 35mbps - not much use when son is trying to play siege on the PS4

Can you help make it more stable ? and what is my minimum speed?

[Debbie-TalkTalk]

Thanks for your help @KeithFrench 

Hi steven25

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue.  Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.  If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc.  one of the TalkTalk team will jump in and help out.

[KeithFrench]

Both would be great, it will give me something to compare them by.

[steven25]

In which room do you want the readings taken?

Wifi is OK in the study where the router is but is rubbish in living room where it would be most used.

Steven.

[KeithFrench]

Although @steven25 you can configure the 5364 to work in a similar way to bridge mode, there is no actual bridge mode option.

I will PM you a link for a guide of mine on Wi-Fi interference. It is quite long (about 30 pages), but you will probably only need to look at three or four pages in total. Initially look at the section called "Are you suffering from interference – prove it first". This is the first link in the table of contents. This section includes full details of free Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Select the analyser of your choice & my guide explains how to use it. Collect the screenshots that I require and include them in your reply. Do not worry about interpreting the results, I will do that for you.

Please post the screenshots to me in a PM (to protect your privacy), which I have requested in my guide. No photos please as they can be difficult to read, because the text can get out of focus when zoomed in. Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large.

[steven25]

Ok - We'll give it a try  - 

The router is in the study.

3 of the 4 LAN ports are used in that room. The last goes to an internet switch. with 8 ports and supplies TV, Set top box and PC's around the house.

Used to have powerline adaptors to supply the Wi-Fi in the main living room across the hall from the Study but due to the addition of sockets with USB ports for charging Phones/Alexa etc around the house (upstairs and downstairs) has diminished the quality and reliability of the transmission from the study powerline adapter due to the transformers inside the usb sockets.

There are only 5 Wi-Fi devices which are in use at any one time. One upstairs (laptop) above the living room has latency issues and in the living room there is no 2.4ghz reception at all, only 5ghz.

Rest of house has very little or no 2.4 ghz reception

5ghz is better. But some devices such as my phone (Motorola) only has 2.4ghz Wi-Fi. and cant be used upstairs.

The router sits 2ft off the floor in the corner of the room the angle it sits at, is towards the living room. 

Have tried Wi-Fi extenders but they are unreliable and patchy at best. The last one was an access point and was junk and sent back to Amazon the same day I got it.

The optimisation of the Wi-Fi channels is switched off by talk talk by request from me due to overlapping channels from neighbours Wi-Fi. and are now set at a channel which the neighbours Wi-Fi is not on, on both Wi-Fi frequencies.

Any advice would be welcome.

Was thinking of putting a router into bridge mode upstairs, but I don't know if the Talk Talk Wifi FAST 5364 Router can be put into bridge mode to use as an access point.

It is a spare one I have.

Steven

[KeithFrench]

Hi @steven25 

I did offer to help you in my last post, but you have not said if you want it or not.

[steven25]

Wifi in the house is terrible - very poor in other rooms except where the router is.

wired the house for ethernet last year to take some gadgets off the wifi and it improved it a lot but now back to poor again.

Can the FAST 5364 be used in bridge mode to use it as a Wi-fi Access Point ?

[Michelle-TalkTalk]

Hi steven,

How are you getting on?

Thanks

Michelle

[Debbie-TalkTalk]

Hi Steven

I can see that Keith has offered to help.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue.  Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.  If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc.  one of the TalkTalk team will jump in and help out.

[KeithFrench]

No the WiFi power level cannot be turned up.

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

[steven25]

Channel selection is steady but the Wi Fi coverage is woeful. 

Have set the 2.4 wifi channel to 6 which is different  from the neighbours and the 5ghz channel to 64.

Cant get the 2.4ghz in the next room or upstairs. used to before. Thinking of getting a spare router for upstairs and putting it in bridge mode or consider installing a ceiling mounted access point directly form the internet switch. 

Can the wifi power level from the router be turned up ?

[Debbie-TalkTalk]

Hi @steven25 

How's the connection been since the WIFI optimisation was switched off?

[Debbie-TalkTalk]

Hi steven25

I've switched the WIFI optimisation off. It would also be worth powering down the router for a full 30 minutes and then running a speed test to see if the speed has increased.

Please let us know how you get on.

Thanks

Debbie

[Gliwmaeden2]

Your minimum speed shows on the graph in My Connection (blue button in Service Status Dashboard) when you take a look at the speeds for the past week, @steven25.

Staff will switch off WiFi optimisation for you, when they pick up your post, during the day. 

You'll need to ask this to be done whenever you do a factory reset of the router or when it gets a firmware upgrade.