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FIbre Support

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Wifi keeps dropping

ss252
Team Player
Private Message TalkTalk
Message 6 of 6

Since my router was replaced my wifi keeps on disconnecting and connecting back again.

Can the settings be checked please

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5 REPLIES 5

Message 1 of 6

Hi

 

I can see some Wi-Fi latency and drops to devices.  Looking at the connection history I see about 13 Wi-Fi devices overall.

 

Do you see the Wi-Fi drops across all devices ?

 

Is the router a metre away from other electrical devices, not too near the TV etc ?

 

Thanks  

Karl. 

 

 

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Message 2 of 6

Any update please very bad connection today.

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Message 3 of 6

Hi ss252

 

It's showing interference on 2.4ghz. Is there any reason why you connect all devices on 2.4ghz and not some on 5ghz too?

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ss252
Team Player
Private Message TalkTalk
Message 4 of 6

yes all on 2.4ghz, can you check if wifi optimisation is on?

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 5 of 6

Hi ss252

 

Can I just check, are all your devices using 2.4ghz?

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