iNTERMITTENT CONNECTION
on 02-03-2024 05:12 PM
Message 10 of 10
Hi. For the last few weeks my broadband (Fibre 65) has been "dropping out" numerous times a day. It only "drops out" for a few minutes then comes back on again of its own accord, I have a NTE 5C Openreach Box (fitted in the last year or so), a Sagemcom FAST5364 Router and "wired" Ethernet. I have also noticed recently that my download speed has reduced from over 60 Mbps to around 45.Mbps I've not touched, changed or fiddled with anything. Any ideas, how to resove these issues ?
dp
Labels:
- Labels:
-
Connection
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
9 REPLIES 9
on 12-04-2024 07:06 AM
Message 1 of 10
Hi Dave,
Thanks for the update, I've ordered a returns bag for the router, it should be with you within a couple of working days
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 11-04-2024 05:25 PM
Message 2 of 10
Hi Michelle,
New router set up and I am giving it a few days to settle in but all seems to be well so far.
Could you tell me is it necessary to return the old router and if so could you email me a returns label?
I shall get back to you in about a weeks time on how the new unit is performing.
Thank you for your kind attention.
kind regards,
Dave
dp
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 11-04-2024 06:29 AM
Message 3 of 10
Morning Dave,
How are you getting on?
Thanks
Michelle
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 10-04-2024 07:00 AM
Message 4 of 10
Hi Dave,
Thanks for the PM and we'll check back in with you tomorrow to see how you're getting on 🙂
Michelle
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 09-04-2024 07:11 AM
Message 5 of 10
Hi @DaveStroud
Thanks for the Private Message.
I've completed a line test and this is clear - No faults detected. The connection also appears to be stable.
Is this only affecting the wireless connection? Do you have any wired connections?
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 05-03-2024 09:36 AM
Message 6 of 10
Hi DaveStroud
Just to confirm, has this fault been resolved?
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 04-03-2024 02:13 PM
Message 7 of 10
Hi DaveStroud
Openreach have now closed this fault was resolved. Is everything working ok now?
Thanks
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 04-03-2024 07:14 AM
Message 8 of 10
Hi DaveStroud
I'm sorry to hear this.
I can see that this fault has been raised to Openreach and an engineer visit has been arranged for today.
Please let us know how you get on following this visit.
Thanks
Debbie
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 03-03-2024 01:29 PM
Message 9 of 10
When this happens, what is the exact status of the light on the front of the Sagemcom?
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content