old router return

[guitarman3]

why is there a possibility i will be charged £50 for not returning my old router? i can dispose of the router myself by taking it to my local recycling centre. they have a section for such items. 

[Michelle-TalkTalk]

Morning,

Yes, please can the original router be returned using the router returns bag provided.

Thanks

[Gliwmaeden2]

@guitarman3, Talktalk does give you the recycling option, as detailed here:

https://community.talktalk.co.uk/t5/Articles/Returning-your-TalkTalk-equipment/ta-p/2348381

But I would make sure that you have received acknowledgement from Arne on here - he'll put a note on your file, so it can't be disputed later on.

[ferguson]

Well just pop it in the bag and return it then?

[guitarman3]

hi ferguson.  i received a returns bag with my new router and a letter asking me to return the old one. the letter stating i may be charged £50 if i don't.

[ferguson]

Have you been asked to return it by TalkTalk?