poor speeds

[anoyed]

is their any chance of getting the DLM reset my speeds have taken a nose dive i used to get 60 mbps download and 20mbps upload at the router after a factory reset and plugged into maintinance socket im lucky if i can get 35mbps download and 6mbps upload also when i go onto the fixit page it tells me my router is dg8041 wrong im running sagemcom53643.00 firmware v sg4k100174 it also tells me im getting 44 at the router when in actual fact 35mbps  and a promised speed of 44mbps yet more porkies I used to be told 60mbps  could yo please make sure no band steering and reset DLM

thank you

[Chris-TalkTalk]

Hi,

I've sent you another PM, can you please supply the information requested and I'll book the engineer

Thanks

Chris

[anoyed]

all I'm trying to do is get someone to book an engineer to sort the problem but seem to be getting nowhere fast 

[Chris-TalkTalk]

Sorry no, I'm still waiting for you to send the corrected security information, did you see my PM?

Chris

[anoyed]

are we any closer to getting an engineer booked please

[Chris-TalkTalk]

Hi,

Thanks for answering the security questions, I've sent you a PM requesting a little more information

Chris

[anoyed]

any idea when said engineer might be booked because I've had nothing thank you in advance

[Chris-TalkTalk]

Thanks, I've removed the mobile number from your post. Could you answer the security question in the link in my PM and we'll book the engineer for you

Chris

[anoyed]

yes book the engineer 

[Chris-TalkTalk]

OK, if you'd like us to book the engineer can you confirm:

• That you accept potential Engineers charges
• Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.
• Confirm your mobile number

I've also sent you a PM to confirm some other details

Thanks

Chris

[anoyed]

yes go ahead and book them their is always someone in then email me 

[Chris-TalkTalk]

Hi anoyed,

If you'd like us to book an engineer please let us know and we'll confirm some details with you

Chris

[anoyed]

okay thanks 

[Debbie-TalkTalk]

Hi

The only option we have is to arrange an Openreach engineer visit to investigate/resolve the drops in connection and then reset DLM to increase the speed.

Thanks

[anoyed]

it keeps dropping out haven't touched it where our phone line goes to the pole the pole is leaning a bit and the phone line is a bit taunt weather that's what started it off I don't know also doesn't help when BT is always in the cabinets every time they do they stuff somebody's line up 

[Debbie-TalkTalk]

Hi

Is the connection dropping or have you rebooted the router?

If DLM is reset and the speed increases then it will drop down again if the connection is still dropping out.

[anoyed]

the line may be clear but if the dlm at the exchange witch is at plymstock and is unmanned is stuffed then the speeds will never improve till someone goes and checks

[Debbie-TalkTalk]

Hi

Are all the re connections drops or has the router been rebooted too?

As the line tests are clear then the only option Openreach provide is to arrange an engineer visit to the property.

[anoyed]

had them out last time checked everything was fine then rang up the exchange and he was told fault at exchange was fixed then and then the speed immediately increased

[Debbie-TalkTalk]

Hi

Thanks for your reply. The line is in sync at 31mb.

There are a high number of re connections on the line and this will affect the sync speed.

If the connection is dropping with a different router, filter and cable at the test socket then the next step will be an Openreach engineer visit to the property.

[anoyed]

25mbps download 5mbps upload