"We've run into a problem"

[hawaye]

I need your help again, please.

I'd like to be able to check speeds on both lines registered to this account.  While I can, usually, on my Windows 10 laptop, unfortunately I can't on my mobile.  The message saying that the process sould take no longer than 2 minutes appears for a while, then I see "We've run into a problem". This happens on both numbers. Version 8.5.0 running in Chrome on Android 14.

Also, the guaranteed speeds are different, 43 Mbps at one address and 50 Mbps at the other. The addresses are in houses next to one another.

[Debbie-TalkTalk]

Hi hawaye

The sync speed for the 1st telephone number in your Community Profile is 57.7mb. No faults on line test.

The sync speed for the 2nd telephone number in your Community Profile is 68.9mb. No faults on the line test.

Thanks