23 days Offline and counting.

[ShoreRam]

As mentioned elsewhere, I've now been without broadband since 07 Dec when a tree fell on our fibre line. The support has been poor to say the least - As far as I can see there is no proactive approach to my complaint (CMP-806747), I've spent tens of hours on WhatsApp, on the phone etc and we always seem to start from the beginning. It feels like no-one is fighting our corner with Openreach, I am constantly being apologised to and to be assure that it's a top priority but, clearly, it's not. Does anyone know how one actually gets TalkTalk to manage a complaint? 

Also, why do TalkTalk not offer a 4G router in these circumstances? A neighbour with a different provider was immediately sent on due to the outage, they were back online on 9th December.

[ShoreRam]

Thanks @KeithFrench 

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.