Full fibre engineer did not attend

[Alex-P]

Hello -I took a half day of annual leave last Weds 15th, in order to be in for a CityFibre engineer to attend as scheduled by yourselves. 

They did not come and there has been no communication since to explain why/apologise/attempt to reschedule. 

What is going on, please?

[Michelle-TalkTalk]

Good morning,

I'm sorry to hear this. I've contacted our Provisioning Team now to ask for an update and I'll post back here as soon as they come back to me.

Thanks

Michelle

[Alex-P]

Hi Chris, no nothing through at all.

[Chris-TalkTalk]

Hi Alex,

Have you heard anything today from City Fibre (it still shows the appointment booked for yesterday

Chris

[Alex-P]

Hi - I've arranged to be in all day, and haven't had an engineer attend as scheduled, or any communication about an explanation, cancellation or reschedule. Having already used annual leave, a future date could be really difficult. Can I get a specific time next time?

[Chris-TalkTalk]

OK thanks. It does look as though an engineer will be out to you some time tomorrow, please let us know how you get on

Chris

[Alex-P]

Hi Chris, no nothing through at all.

[Chris-TalkTalk]

Hi Alex,

Have you heard anything since your last post from City Fibre? (on City Fibre systems it just say rescheduled for the 23/01/2025 due to resourcing issues  it doesn't say it it's morning or afternoon

Chris

[Alex-P]

I can make it work - is it possible to get a more specific time other than morning or afternoon, though?

[Chris-TalkTalk]

Is the 23rd OK for you?

Chris

[Alex-P]

No, I've had nothing through at all. 

[Chris-TalkTalk]

Thanks. I've checked City Fibre systems and it's showing that the appointment didn't go ahead due to resourcing issues. It's been rescheduled for 23/01/2025, Have you not received any communication about this by text message or email?

Chris

[Alex-P]

Have done - thank you

[Chris-TalkTalk]

Hi Alex,

I'm sorry about this, can you please add your TalkTalk home telephone number or account number to your community profile and we'll look into this for you

Thanks
Chris