Account doesnt show any upgrade option or even my exisring speed as availble when searching my addre

[Carlp]

I originally had all sorts of issues when my account was set up.  

I have 500mbs and am happy with the speed and the consistency of connection. 

I game 

I work from home 

My wife works from home 

We stream etc. 

I am also a speed freek I always want the fastest speed I can get.   I know my next door weights can get 900+ but mine consistently shows below 200 speeds when looking to upgrade.  

How do I get the rectified as I assume this is a hangover for city fibre/talk talk being a part of the trial program that caused all my original account and connectivity issues.  

Can anyone help.   My contact ends in Jan and I can envisage the only way I can get the speed I want right now going with virgin etc as I already see the future and the ridiculous battle i might have (i could be gun shy form the literal hours and hours spent last time) just to get the right information so I'm trying early.  

Bare in mind I ALREADY HAVE 500MBS so despite what the website is saying I know it's wrong. 

Anyone any ideas ? 

[Arne-TalkTalk]

Hi @Carlp

I can see the option on your account for 900mbps  call the loyalty team on 03451720088 they will be able to help. 

Sorry for any inconvenience caused 

[Billx]

Ok @Gliwmaeden2 . So he wants to increase his speed from 500Mbps to 900Mbps, but cannot, as it's not available in offers / upgrades.

Bill

[Gliwmaeden2]

No, they are getting what they expect (500Mbps) but if they look at what's available for offers / upgrades only 200Mbps shows for the options.

Nothing do with a speed complaint, @Billx more an admin complaint. 

[Billx]

Very confusing what you trying to describe, @Carlp 

You say 'I have 500mbs and am happy' and 'mine consistently shows below 200 speed'.

So, it looks like you are trying to say you have a contracted speed of 500 Mbps, but you are unhappy because your actual speed is less than 200 Mbps.

Bill

[Gliwmaeden2]

Remember that if you leave before the last month of your contract, there will be an early termination fee, @Carlp.

You should speak directly with Talktalk to check what is available to your property (not your neighbours'!) as this is specific to your address and your line.

My Connection has had problems reading speeds recently, so perhaps use other speed checkers for the time being.

Staff on the forum are not back before Monday, and are not involved in setting up deals.