Amber flashing light on hub no internet connection

[abbbie89]

The past few days our hub has been flashing amber, been through all troubleshooting and nothing has worked,

the chat bot for additional support constantly says agents are offline how on earth do I speak to a person to resolve this?

I work from home I can’t do without the connection I’m paying for!

From reading other community posts I believe it is a router fault, how do I order a replacement urgently?

thanks 

[Michelle-TalkTalk]

Hello,

How are you getting on? Do you still need assistance with this.

Thanks

Michelle

[Debbie-TalkTalk]

Hi abbbie89

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

[Gliwmaeden2]

Chat is Livr after 9am, after you respond to the initial bot questions, @abbbie89.

Phone support for this is not open on Sundays. 

Staff will be back after the weekend. If you still need their support, complete your Personal Information details in the profile area. Go via your avatar; settings; drop down menu. In Personal Information it's essential to put the Talktalk phone number or account number. SAVE CHANGES.