Awful TalkTalk fiber broadband

[Valsud]

Hello,

I am extremely frustrated with TalkTalk's service. This is the second time in a month that I've been left without internet access for several days. I seriously want to consider switching providers, as the service I've paid for is abysmal and no one seems to care about resolving these issues.

I requested a refund, but that has not been provided. Honestly, no one seems to take this seriously. I reported the problem quite early on Friday, yet nothing has changed. Additionally, I was informed that I could switch to a broadband connection instead of fiber, but that's not an option for me because all the wiring was updated when the fiber was installed, and I don't have a basic RJ11 cable for that setup.

It's clear that TalkTalk is indifferent to my situation. Overall, their service is unreliable and disappointing.

@talktalk

[Michelle-TalkTalk]

Morning @Valsud 

Do you still need assistance with this?

Thanks

Michelle

[Debbie-TalkTalk]

Hi @Valsud 

I'm really sorry to hear this.

Have you got a no sync (no connection fault) at the moment?

[Gliwmaeden2]

If it goes on past a few days, full loss of service triggers automatic compensation, @Valsud, which is actually more generous usually than a pro rata refund. It's awarded after the resolution of the fault, up to 30 days afterwards:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

This appears to be nothing to do with email, where you posted, so I'll move the thread to the Full Fibre section. 

Staff will reply after the weekend. 

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