I have spent hours on the phone trying to get this sorted out.
Contract agreed 13-03-2023 with installation on 13-04-2023 took the day off work waited in no show.
I contacted TalkTalk they said that they were running late on installations but it would be installed soon and the engineer would contact me and bring the equipment with them, I waited & waited no contact so I rang again on 24-04-2023 to be told TalkTalk had a technical problem and they had to cancel the order, but no one thought to notify me, then I was told that I would have to do a new contract, of which I did and another new contract was agreed on 24-04-2023 to be installed on 19-05-2023 and the equipment will be sent out. I have rang and waited again for 1hr+ today 16-05-2023 to check where my equipment is for the installation on 19-05-2023 to be told it has been cancelled again and I will have to do another new contact. I have waited another 1 hour+ whilst I am writing this waiting to get through to complaints or a senior manager to sort this. TalkTalk this is simply not good enough. At least communicate with your customers. If someone else was offering anywhere close to your fibre speeds I would leave TalkTalk immediately.
