Change over to full fiber

[Sceptic3]

Our wire connection are to be discontinued at the end on November

rang up 19th Sept and accepted the same price full fiber conversion,

was told I would be contacted when to expect a visit to survey and install,

still nothing as of 2-11-23 is this normal? 

R

[Arne-TalkTalk]

Keep us updated.

[Sceptic3]

Hi again Michelle,

Nothing from the installers but have had a letter from TT saying the line I

have will not now close at the end of November and that the change to

full fiber will still go ahead, as I am happy with that and the service will

not be switched off I will give the installers a bit longer and will be back in touch

to let you know what happens or ask for more help,

Many thanks.

[Michelle-TalkTalk]

Morning,

Ok. Please let us know if you don't hear anymore by Monday and we can look at this again for you.

Thanks

Michelle

[Sceptic3]

Told by call taker that she would raise the issue with the installer nothing heard yet will report back when something happens 

R

[Arne-TalkTalk]

Let us know how it goes.

[Sceptic3]

Thanks will give them a bell.

[Arne-TalkTalk]

Hi @Sceptic3

The 30 November date has been moved now, you service will continue on.  

I can t find any order on your account so I would advise calling us on  03451720088  and asking to speak to the full fibre team.