City Fibre no show to repair fibre cable

[mcallyhouston]

Hi,

Our fibre cable was damaged on Sunday 10th December so internet does not work.

We have been promised engineer visits twice now and neither time has the engineer arrived.

We can't communicate with cityfibre directly.

We're extremely frustrated as we've spent a lot of time on the phone to TalkTalk with various promises but no results.

[Michelle-TalkTalk]

Hi Niksta22,

I'm sorry to hear this. As advised, please can you create your own topic and we can look into this further for you.

Thanks

Michelle

[Gliwmaeden2]

@Niksta22, please start a new thread for this. Staff will reply on their return after the Bank Holiday. 

You need to return to the message board and click on start a topic. 

Also complete your community forum profile details. Go via your avatar/name; settings; drop down menu....add your Talktalk phone number or account number and SAVE CHANGES. 

[Niksta22]

My out side internet cable has been ripped out! I need a repair ASAP please 

[Michelle-TalkTalk]

Good morning,

I've received an update to advise that the fault should now be resolved. Is everything now working ok?

Thanks

Michelle

[Michelle-TalkTalk]

Hi again,

I believe that my colleague has made contact and has advised that they will manage this fault. Please let us know how you get on.

Thanks

Michelle

[Michelle-TalkTalk]

Hello,

Thank you. I've escalated this over to our Faults Escalation Team now and I will post back as soon as I receive an update. It's possible that the team may also try and contact you directly.

Thanks

Michelle

[mcallyhouston]

Hi, thanks for the reply. I believe I've added the account number now

[Michelle-TalkTalk]

Morning,

I'm really sorry to hear this. Please can you also add your Account Number to your Community Profile and we can look into this further for you. Please do not post any personal information on the Community.

Thanks

Michelle