Connection Status of Full Fibre/Track My Fault

[Billx]

Attached

[Michelle-TalkTalk]

Morning,

Can I just confirm, are you trying to run a speed test or a line test? We're still working to bring the line test functionality in My Connection to Full Fibre customers. Is the overall performance of your connection/speed ok?

Thanks

[Billx]

Thanks Gliwmaeden2. That's a much more sensible answer than one I got earlier.

[Gliwmaeden2]

Wait for staff to run some line checks just in case there is something that the My Connection software is picking up  - they will be back on Monday, @Billx.

I too find the checker sometimes confusing, and sometimes faults fall off when nothing's been done, so it's difficult to know whether to believe its results, or non results!

[Billx]

Also, if I go to https://support.talktalk.co.uk/fault-timeline/REP-12945353  or https://support.talktalk.co.uk/fault-timeline/REP-12957367,

I get the following response:

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We’ve run into a problem

Sorry, we’re working hard to resolve this issue.

Please try again later.

Back to My Connection

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It says that there is an issue, and they working hard to resolve the issue. Don't you think that requires attention?

[Billx]

No there does not appear to be anything wrong on my side, but  there appears to be something wrong on TalkTalk's side. Either they are misdiagnosing, or they correctly diagnosing and not fixing the problem.

[ferguson]

And have you noticed anything wrong? That could just be an issue with the test itself. 

[Billx]

When I go to https://support.talktalk.co.uk/ ,  and click 'Run a connection test', I get the following:

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Sorry, we had a problem checking your services

We tried to test your network connection but we can’t provide status updates on your current package.

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Obvious, someone has to get TalkTalk to check their system.

It seems there's something wrong with my connection, but they are not fixing it.

[ferguson]

Yeah I did, perhaps I am missing your point?

[Billx]

Thanks Ferguson. My account is working normally. The responses I get from TalkTalk web site are negative, as you will see, if you open the attached file.

[ferguson]

So is there an issue with your service, or is My Account just not working?