OpenReach were supposed to visit my property yesterday (29.06.23) between 1:00 and 6:00pm to install my Future Fibre package; the appointment had been arranged on 08.06.23.
Nobody contacted me beforehand to advise me that there could/would be a problem with the appoinment. Nobody turned up yesterday afternoon. Nobody had the courtesy to contact me by text, by email or by a call on my landline or mobile phone to apologise for the no-show or to offer any kind of explanation for OpenReach's failure to appear and undertake the scheduled work.
I started a live chat at 8:00am this morning. It took until 9:10am to go through the security checks, to be passed on to the right department/team and to be offerred a new installation date. I appreciate that the agents, with whom I dealt, did their best with what appears to be a very cumbersome, bureaucratic system for rearranging OpenReach installation appointments.
Surely, TalkTalk and/or OpenReach could provide telephone numbers, email adresses or text numbers which could be answered by humans rather than bots.
If other people have had similar difficulties, how have they tried to resolve them?
