NEED SOME HELP?

DaveWillow · ‎29-06-2023

Hi, I have a :

TalkTalk Wi-Fi Hub 2
version SG4K100174

and unless I've woken up in a different dimension, then there's something strange going on with my fibre router. I go into the router weekly and check the settings (in case those nice guys in the techie department have made changes remotely). I also do a 'backup' from the Maintenance Menu (which suddenly changed to drop down menus - probably after a firmware update). However - start the twilight zone music - the options to 'backup' & 'restore' are gone! What am I missing here guys? Have I in fact woken in a different dimension?

Many thanks.

Debbie-TalkTalk · ‎11-07-2023

Hi DaveWillow

This has been reported to our Devices Team. There are no updates on this as yet.

Thanks

Debbie

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DaveWillow · ‎11-07-2023

Hi guys, is there any update on this yet?

Karl-TalkTalk · ‎30-06-2023

You're Welcome 🙂

Regards

Karl

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

DaveWillow · ‎30-06-2023

Many thanks for all your help.

Karl-TalkTalk · ‎29-06-2023

Hi

our devices team are aware of this bug 🙂

Karl

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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

KeithFrench · ‎29-06-2023

Hi @DaveWillow @Karl-TalkTalk

Yes I reported this was missing from when I first got V174.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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Karl-TalkTalk · ‎29-06-2023

Hi

I'll raise this now and get this checked.

Thanks

Karl

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

This post is a little old and may not be relevant anymore…

NEED SOME HELP?

Missing options on my router ...