Digital voice adapter not received

[n_A788]

Hi , I recently agreed to upgrade to full fiber and opted to keep my landline.

I have not recieved the Digital voice adapter as confirmed when I called support, they said they would ship it to me but turns out they have just sent me only the EERO 6 router!!

Can someone help get me a Digital Voice adapter so i can get my landline working, it has been down ever since I moved to FTTP.

Over 1 month now!! I have spent countless hours calling, live chat but nothing has helped I keep getting redirected. Ridiculous!!

I see this is a similar issue as others where the adapter is never sent out:

https://community.talktalk.co.uk/t5/Full-Fibre/Digital-voice-adapter-not-received/td-p/3063697

[Chris-TalkTalk]

Hi n_A788,

Can you just confirm that the account number in your community profile is correct

Thanks

Chris

[ferguson]

This has been flagged to the support team here for you and should get a response tomorrow.