NEED SOME HELP?

n_A788 · ‎15-01-2025

Hi , I recently agreed to upgrade to full fiber and opted to keep my landline.

I have not recieved the Digital voice adapter as confirmed when I called support, they said they would ship it to me but turns out they have just sent me only the EERO 6 router!!

Can someone help get me a Digital Voice adapter so i can get my landline working, it has been down ever since I moved to FTTP.

Over 1 month now!! I have spent countless hours calling, live chat but nothing has helped I keep getting redirected. Ridiculous!!

I see this is a similar issue as others where the adapter is never sent out:

https://community.talktalk.co.uk/t5/Full-Fibre/Digital-voice-adapter-not-received/td-p/3063697

Chris-TalkTalk · ‎16-01-2025

Hi n_A788,

Can you just confirm that the account number in your community profile is correct

Thanks

Chris

Chris, Community Team

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ferguson · ‎15-01-2025

This has been flagged to the support team here for you and should get a response tomorrow.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

NEED SOME HELP?

Digital voice adapter not received