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Eero 6 Pro not received?

MrB1982
Team Player
Private Message
Message 7 of 7

Hello, 

 

I was advised I would receive a new hub, Eero 6 Pro, but this has never arrived? 

 

Can anyone check here or do I have to call? 

 

Cheers

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6 REPLIES 6

Anonymous
Not applicable
Staff
Private Message
Message 1 of 7

Morning,

 

As advised, please can you create your own topic and we'd be happy to look into this for you.

 

Thanks

 

Michelle

 

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Message 2 of 7

It's best if you start your own thread, @Acecified.

 

Also complete your community forum profile details so that staff can identify your account. 

 

Go via your avatar/name; settings; from the drop down menu, choose Personal Information. 

 

Add your account number or your Talktalk landline number, where it asks for phone number. SAVE CHANGES.

 

To start your own thread, return to the message board and click on start a topic.

 

Staff reply during the day, Monday to Friday. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Message 3 of 7

Hello,

 

My Eero 6 pro has not arrived yet since I upgraded to a full fibre broadband and was said a free eero 6 would come with it.

 

 

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Chris-TalkTalk
Support Team
Staff
Private Message
Message 4 of 7
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Message 5 of 7

Thanks for the quick update

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Chris-TalkTalk
Support Team
Staff
Private Message
Message 6 of 7

Hi MrB1982,

 

The eero is showing dispatched so you should receive it in the next couple of days, apologies for the delay


Chris

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